Support

Questions about rates, alerts or the app itself. We're here to help.

Need help?

Email us at apps.gexik@gmail.com — we usually reply within 48 hours. Include your device, iOS or macOS version and a short description of the problem, with screenshots if you can.

Email support

Frequently asked questions

How do I add or remove a currency?

On the Converter screen tap the + button and search by name or code. To remove one, swipe the row to the left; swipe it to the right to set a price alert. Hold and drag a row to change the order.

How often are rates updated?

On the free version rates refresh every three hours. With Premium rates are real-time. Pull down on the Converter screen to refresh by hand.

Does iCurrency work offline?

Yes. The last rates the app loaded stay on your device, and the converter and calculator keep working with them until you are back online.

Why didn't my price alert arrive?

Make sure notifications are allowed for iCurrency in iPhone Settings and that the alert's switch is on. Alerts are checked every few minutes, so a rate that touches the target only for a moment can be missed.

What is included in Premium?

Real-time exchange rates, up to 10 price alerts instead of one, and historical charts for any currency pair. The converter, calculator, offline mode and widgets are free for everyone.

How do I restore my purchase?

Open the Premium screen in the app and tap Restore Purchases at the bottom, signed in with the Apple ID you used to buy Premium.

How do I cancel my subscription?

Open iPhone Settings, tap your name, then Subscriptions, choose iCurrency and tap Cancel Subscription. A lifetime purchase is a one-time payment and has nothing to cancel.

How do I add the widget?

Touch and hold an empty spot on your Home Screen or Lock Screen, tap Edit, then Add Widget, and pick iCurrency.

I found a bug. What should I do?

Email us at apps.gexik@gmail.com with the steps to reproduce it and screenshots if possible, so we can fix it quickly.

I have a feature request!

We love hearing from our users. Send your ideas to apps.gexik@gmail.com.